The Extraction Group

Frequently asked questions

Cavity Wall Extraction Services in detail

For further information we have listed a number of common questions that arise about Cavity Wall insulation.

To determine if your cavity wall insulation is faulty, you should look for several common signs or conduct specific checks. Faulty cavity wall insulation can lead to energy inefficiency, damp problems, and even structural damage.

Here are some indicators and steps to help you figure out if your insulation is not functioning properly:

  1. Increased Energy Bills Sign of poor insulation: If your heating or cooling bills have significantly increased, it could be a sign that the insulation is no longer effective. Faulty or degraded insulation allows heat to escape in winter or lets in heat during summer, making your HVAC system work harder.
  2. Cold Spots or Uneven Temperatures Inconsistent indoor temperatures: If you notice cold spots on the walls during winter or hot areas during summer, it could be a sign that the insulation is not properly distributed or has become damaged.
    Touch test: You can press against the interior walls during cold weather. If the walls feel unusually cold, there might be an issue with the insulation.
  3. Dampness or Moisture in the Walls Condensation: Dampness on the walls, especially near the base of the wall or at window frames, can indicate that moisture is getting into the cavity. This could be caused by damaged insulation or gaps in the cavity wall.
    Mold or mildew: The presence of mold or mildew on the walls inside the house could be a sign that moisture is trapped in the insulation or the cavity, which might have been compromised.
  4. Visible Damage to the Exterior Wall Cracks or holes: Visible cracks in the exterior wall may allow water to enter the cavity, causing the insulation to get wet. If the mortar or brickwork has deteriorated over time, it may have impacted the insulation as well.
    Efflorescence: White powdery stains on the exterior of the wall can indicate moisture infiltration, which may be damaging the insulation inside the cavity.
  5. Pest Infestation Rodent or insect problems: Insulation materials, especially older ones, can attract pests such as rodents or insects. If you notice signs of rodents in your attic or walls, they might be living in or feeding on the insulation material.
    Pest-related damage: If you hear rustling or see nests inside the cavity, the insulation may need to be removed and replaced.
  6. Water Damage or Staining Inside Damp patches on the interior wall: If you notice damp patches or water stains on the internal walls, particularly in colder weather, it may be a sign of moisture infiltration in the cavity due to compromised insulation.
    Peeling wallpaper or paint: This can also be a result of moisture getting into the cavity and affecting the wall, especially if the insulation has become wet and is no longer providing a moisture barrier.
  7. Poorly Installed or Settled Insulation Gaps in insulation: If the insulation was poorly installed, there may be areas where it has shifted or settled, leading to gaps. This will decrease its effectiveness and could lead to heat loss or moisture buildup.
    Uneven coverage: If your insulation is blown-in or loose-fill, it may have settled unevenly over time, leaving parts of the cavity exposed. This will also reduce its overall performance.
  8. Unpleasant Odors Musty smells: A musty or damp smell in the house could be an indicator of moisture trapped in the insulation or the walls. This is often a result of poor ventilation, leaking insulation, or mold growth.
  9. Signs of Mold or Damp in Attic or Loft Look in the attic or roof space: Inspect your attic or loft for signs of moisture or mold. Wet insulation can lead to long-term damage to timber and structural elements in the attic.
    Mold on roof timbers: If the insulation has absorbed moisture, it can lead to mold growth on roof timbers, rafters, or ceiling joists, affecting both the insulation and the structural integrity.
  10. Professionally Conducted Testing Thermal imaging: A professional can use infrared cameras to scan your walls and identify areas where heat is escaping, which indicates gaps or problems in the insulation.
    Moisture meter: Professionals may use moisture meters to check if the insulation is wet or damp, which would indicate the need for extraction.
    Cavity wall inspection: A cavity wall inspection involves checking the wall’s condition, insulation type, and any moisture buildup. This can help confirm whether the insulation needs to be replaced or extracted.
  11. Check the Age and Type of Insulation Old insulation: If your home has been insulated for many years, the material may have degraded or settled. Some older insulation materials, such as cellulose or wool, can compress over time and lose their effectiveness.
    Improper insulation material: If the insulation was improperly installed or made from outdated materials, it may be faulty. For example, some insulation materials are more prone to absorbing moisture than others.

What to Do If You Suspect Faulty Insulation:

Contact a professional: If you notice any of the signs above, it’s a good idea to contact a professional insulation contractor or a building surveyor. They can conduct an inspection and determine if your insulation needs to be replaced or extracted.
Cavity wall extraction: If your insulation is found to be damaged, wet, or ineffective, it may need to be removed (extracted) and replaced with new insulation.

Regular maintenance and timely checks are key to ensuring your cavity wall insulation is performing as expected and preventing potential issues from worsening.

The life expectancy of cavity walls can vary depending on several factors, including the materials used, maintenance, and environmental conditions. In general, cavity walls themselves (the structure made of two layers of brick or masonry with a gap or cavity between them) can last for over 100 years, and in many cases, they may last indefinitely if properly maintained. However, the insulation inside the cavity wall may have a different life expectancy, depending on the material.

Key Factors Affecting Life Expectancy:

  1. Material of the Wall: Brick or Stone: The outer and inner layers of cavity walls, typically made of brick or stone, can last for well over 100 years if there is no major damage or degradation.
    Mortar: The mortar between the bricks typically lasts 30 to 50 years before it starts to deteriorate due to weathering and age. Mortar may need to be repointed or replaced over time to maintain the structural integrity of the wall.
  2. Insulation Material: Mineral Wool, Fiberglass, or Rock Wool: These materials can last 30-50 years if they are properly installed and not exposed to moisture. If these materials become damp, they may degrade more quickly, losing their insulating properties.
    Polystyrene Beads: Often used in cavity wall insulation, these can last 20-40 years but may be vulnerable to settling or displacement over time.
    Foam Insulation: Spray foam insulation can last 30 years or more if installed properly. It’s less likely to settle or compress compared to other insulation types, but it can degrade if exposed to moisture.
    Cellulose: Loose-fill cellulose insulation can last 20-30 years, but it may lose its effectiveness if it becomes damp or if pests infest it.
  3. Environmental Factors: Weather Conditions: In areas with extreme weather (e.g., heavy rain, high winds, or freezing temperatures), the mortar and insulation might degrade more quickly. Similarly, areas with high humidity or damp conditions can accelerate mold or mildew growth inside the walls, which can affect insulation longevity.
    Building Movement: If the building settles or shifts over time, it could cause cracks in the cavity wall, leading to moisture infiltration and deterioration of the insulation and structure.
  4. Maintenance and Repairs: Proper Maintenance: Regular maintenance, such as repointing the mortar, checking for cracks or leaks, and ensuring that vents are clear and functional, can extend the life of cavity walls and insulation. Keeping the exterior walls sealed and maintaining the integrity of the structure will protect the insulation from external factors.
    Moisture Management: Proper drainage around the foundation and wall should be maintained to prevent water ingress, as trapped moisture can shorten the life of both the masonry and the insulation.

Conclusion:

Cavity walls (brick and mortar): Can last for 100 years or more with proper maintenance.
Cavity wall insulation: Has a life expectancy of 20 to 50 years, depending on the material used and the condition of the wall. Insulation may need to be replaced sooner if it becomes damaged, damp, or ineffective.

While the walls themselves can last a century or longer, insulation replacement may be necessary after 20-50 years, depending on the type and condition of the insulation. Regular checks and maintenance of both the wall structure and insulation are crucial to ensuring long-term durabilit

You can complain to TrustMark.

Types of complaint TrustMark are unable to help with:

  • The business that carried out the work no longer holds an active registration with TrustMark or has ceased to trade
  • The business was not registered with TrustMark at the time they did the work
  • The work was completed more than 6 years ago
    In England, Wales & NI, there is a statutory time limit for which to make claims under the Limitation Act 1980. In Scotland, it is 5 years. As such, complaints older than this cannot be considered. Please note that in order to access our independent dispute resolution service provided by the Dispute Resolution Ombudsman (DRO) the complaint must be made within 12 months of your initial contact to the Registered Business.
  • Your Complaint is regarding a financial, contractual or commercial matter
    TrustMark is unable to investigate if your complaint is related to a financial or commercial matter as these are contractual matters between you and the business. You may wish to contact the Citizens Advice Bureau or seek independent legal advice.
  • If you or the business have instigated legal action
    Should the legal action result in a successful claim in favour of you as the consumer please do let TrustMark know.

Your insurance company will not cover the damage to your house caused by the failing cavity wall insulation.

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